Privacy Policy

Welcome to TaxEase Canada ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

TaxEase Canada is an AI-powered tax education and simplification portal for Canadians. We provide interactive learning, AI-driven guidance, tax calculators, and educational resources. We are not a tax filing service and do not provide professional tax advice.

By using TaxEase Canada, you agree to the collection and use of information in accordance with this policy.

We use your information to:

• Provide Services: Deliver AI chatbot responses, calculator results, and educational content
• Account Management: Create and manage your account, process payments, handle subscriptions
• Improve Quality: Monitor AI accuracy, review flagged responses, improve our algorithms
• Communication: Send transactional emails (welcome, trial reminders, payment confirmations)
• Analytics: Understand usage patterns, measure feature adoption, optimize user experience
• Security: Detect fraud, prevent abuse, protect against security threats
• Legal Compliance: Comply with applicable laws and regulations

We do not sell your personal information. We may share your information with:

• Service Providers: Supabase (database), OpenAI (AI processing), Stripe (payments), SendGrid (emails), PostHog (analytics), Vercel (hosting)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

Third-Party Services: Our service providers are contractually obligated to protect your data and use it only for the purposes we specify.

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit (HTTPS/TLS) and at rest
• Authentication: Secure password hashing, session management, and access controls
• Infrastructure: Hosted on secure cloud platforms (Vercel, Supabase) with SOC 2 compliance
• Monitoring: Continuous security monitoring and logging
• Access Control: Limited employee access to personal data on a need-to-know basis

No Guarantee: While we strive to protect your information, no method of transmission over the internet is 100% secure. Use TaxEase Canada at your own risk.

We retain your information for as long as necessary to provide our services:

• Account Data: Retained while your account is active
• AI Queries: Retained for quality monitoring and improvement (anonymized after 1 year)
• Payment Records: Retained for 7 years for tax and accounting purposes
• Analytics Data: Retained for 2 years

You can request deletion of your account and personal data at any time by contacting privacy@taxeasecanada.com

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and data
• Portability: Export your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing emails (transactional emails cannot be disabled)
• Withdraw Consent: Withdraw consent for data processing (may limit service availability)

To exercise these rights, contact us at privacy@taxeasecanada.com

We use cookies and similar tracking technologies:

• Essential Cookies: Required for authentication and security (cannot be disabled)
• Analytics Cookies: PostHog analytics to understand usage patterns
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings, but disabling essential cookies may prevent you from using TaxEase Canada.